A-Z UConn Basketball Game Day Information - XL Center


    • Accessible Seating - Patrons requiring accessible seating for UConn basketball games should contact the UConn Athletic Ticket Office, Monday-Friday, 9:00am-4:30pm at 877-AT-UCONN.
    • Age Requirement - All patrons 24 months or older must possess a valid ticket for entry into the XL Center. Children under the age of two are admitted free.
    • Address/Telephone - The physical address and phone number for the XL Center is One Civic Center Plaza in Hartford, CT 06103 and (860) 249-6333.
    • Aisle Traffic/Section Entry - Guests are urged to arrive at their seats well in advance of tipoff. Guests should be prepared to display their ticket stub when requested by event staff or security.
    • ATMs - ATMs are located around the XL Center concourse.


    • Banners/Posters/Signs - Banners, posters, and signs are not permitted inside the XL Center. You will be asked to return them to your vehicle or dispose of them upon entry.


    • Cameras - Video cameras and recording devices are strictly prohibited. Cameras with lenses that exceed 90mm are not permitted. Single-frame and flash photography are allowed.
    • Concessions - Full service concession stands are located around the concourse.
    • Credit Cards - Credit cards are accepted at all of the full service concession stands.


    • Directions
      • From the North or South - Take I-91 to Exit 32B (Trumbull St). Straight off the exit, the center is six lights on the right.
      • From the East - Take I-84 to Exit 50 (Main St). At the third light, take a left onto Trumbull St. At second light, the XL Center is on the right.
      • From the West - Take I-84 to Exit 49 (Ann & High St). Right off the exit onto High St, make a left at the first light onto Church St. The center is a the next intersection.
    • Doors - Doors to the XL Center open 60 minutes prior to tipoff.


    • Emergency Contact - In the event of an emergency, please notify the nearest police officer or event staff personnel.
    • Evacuation Procedures - In the event of an emergency, arena staff will utilize the public address system to inform patrons of the situation and any instructions as applicable. All exits and emergency exits in the arena are clearly marked.


    • First Aid Stations - A first aid station is located on the coliseum concourse behind Section 113.
    • Food & Beverage - No outside food or beverage is permitted into the XL Center.


    • GPS - For GPS and other navigation systems, please enter 225 Trumbull Street, Hartford, CT to locate the XL Center.
    • Game Dates & Times - UConn Basketball game dates and times are subject to change. In the event that a game date or time change should occur, the information will be immediately posted on uconnhuskies.com and will be communicated through the local media.


    • Lost and Found - During the event, please report the lost items to the Guest Relations Booth located behind Section 124. After the event, please contact the Security Department at 860-241-4232 if items were lost in the Coliseum or Exhibition Center. If items are lost in the mall area, please contact the Northland Security Office at 860-275-6118.


    • Parking - There are several indoor & outdoor parking locations throughout the downtown area, all within walking distance to the arena. For additional information, including pricing, please visit www.hartfordparking.com.
    • Prohibited Items - The following items are prohibited inside of the XL Center: book bags/backpacks, laser pointers, noisemakers, whistles, air horns, coolers, cans, glass bottles, flasks, any outside food or beverage, drugs/alcohol, weapons of any kind, telephoto lens-type cameras, animals except designated assistance animals, banners/flags, and any items deemed by management to be dangerous or inappropriate.


    • Re-Entry - Once guests enter the XL Center for an event, they are not allowed to leave and then return for the same event.


    • Seats - When sitting in your seat facing the court, seat number 1 is located to your right.
    • Smoking Policy - Guards are not allowed to smoke in the XL Center. For Coliseum events, the outside smoking area is located behind Section 107, which may or may not be available.


    • Tickets - To purchase tickets for UConn Basketball games please visit UConnHuskies.com or call 800-745-3000. The XL Center Box Office is located in the XL Center Atrium outside the main entrance to the arena, on the corner of Asylum and Trumbull Streets. For weekday events, the XL Center Box Office opens at noon and will remain open until one hour after tipoff. For weekend events, the XL Center Box Office opens four hours prior to tipoff and will remain open until one hour after tipoff.


    • UConn Student Entrance - UConn students enter the XL Center through the Ann and Church Street entrance and must have a student ticket and valid UConn ID.


    • Visiting Team Fans - Visiting team fans are guests of the XL Center. Harassment of the visiting team or its fans will not be tolerated and may result in ejection of the offender.


    • Will Call - Ticketmaster Will Call: Main Box Office windows 10-12. UConn Will Call: Main Box Office window 9. UConn Player-Guests: located in the XL Center Atrium outside the main entrance to the arena. UConn Recruits: Located in the XL Center Atrium outside the main entrance to the arena. Visiting Team Player-Guests: located in the XL Center Atrium outside the main entrance to the arena.